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Call Center Performance Dashboard in Excel [FREE Download]
Excel Dashboards can be very useful when you need to assess the performance of some key metrics over a period of time. This Call Center Performance Dashboard enables the user to analyze the performance on a weekly basis and track key call center metrics.Author: Sumit Bansal
Free Call Monitoring, Evaluation and Coaching Form
The editable feature means you can customise it. Example uses of the form include: as a agent evaluation form, agent coaching form or call quality checklist. Using this call center quality monitoring form, you can carry out silent monitoring of your agents, to conduct agent evaluation and active coaching.
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