HTC HERO HARD RESET SPRINT
How do I do a hard reset? - Sprint Community
How do I do a hard reset on the HTC Hero? OK, well it turns out that I didn't need to perform the reset after all. After 4 long hours of phone calls with Sprint technical support, then ADVANCED technical support, it seems they were FINALLY able to get my phone back to working order.
Solved: Help with clearing data from my phone - Sprint
You will need to contact customer care - you are correct, the Hard Reset on the HTC Hero or Factory Data Reset does not clear the phone number (MDN) from the phone. The steps are documented in this forum post on how to erase the phone number from your Hero by HTC.
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