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IEX TOTALVIEW MANUAL

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IEX TotalView Training - futuresoftindia
IEX TOTALVIEW TRAINING IEX TotalView Training TotalView Start-up Training is a programme which will help the user to learn as how to set up TotalView system to achieve service goals and other business requirements. There are 3 modules of Training namely, TotalView Start-up training, TotalView Refresher and TotalView Webinar. IEX TotalView Training[PDF]
TOTALVIEW USER GUIDE - docsewave
TOTALVIEW ® USER GUIDE Version 8.1 Rogue Wave has prepared this manual for the exclusive use of its customers, personnel, and licensees. The information in this manual is subject to change without notice, and should not be construed as a comm itment by Rogue Wave. Rogue[PDF]
Application Notes for IEX TotalView Workforce Management
by IEX TotalView Workforce Management, and on how to obtain the necessary Interoperable Object Reference (IOR) file and host name information that are required by IEX TotalView Workforce Management. 4.1. Obtain IOR File IEX TotalView Workforce Management uses the Event Service interface from Avaya Proactive Contact to obtain real-time agent events.[PDF]
Application Notes for IEX TotalView Workforce Management
Application Notes for IEX TotalView Workforce Management with Avaya Operational Analyst – Issue 1.0 Abstract These Application Notes describe the configuration steps required to integrate IEX TotalView Workforce Management with Avaya Operational Analyst using the Avaya Data API. The[PDF]
TotalView User Guide - UIowa Wiki
TotalView User Guide version 8 iii Contents About This Guide 1 Content Organization 1 TotalView Family Differences 3 Using the CLI 4 Audience 5 Conventions 6 TotalView Documentation 7 Contacting Us 9 Part 1: Introduction 11 1 A Tour of TotalView 13 Basic Debugging with TotalView 13 TotalView Action Points vs. Print Statements 14 Examining
Integrating IEX TotalView with TASKE Contact – TASKE
Feb 15, 2012This article provides instruction for integrating IEX TotalView ® with TASKE Contact. The integration of TotalView and TASKE Contact creates a channel for exporting Contact agent data and historical call volume data to TotalView. TotalView uses this information to produce real-time agent adherence reports.Author: TASKE Technology
IEX TotalView Workforce Management, Forecasting & Planning
Workforce Management (TotalView) TotalView Workforce Management IEX’s TotalView Workforce Management software provides a centralized platform for optimizing the performance of your contact centre. It helps your centre forecast and plan more accurately and schedule more effectively.
IEX TotalView - QPC
IEX TotalView Central. IEX TotalView Central, encompasses the system’s core features, providing a solid foundation for effective workforce management in your centre. Forecasting, planning, scheduling and daily management – everything your centre needs to achieve quick and meaningful results.
Documentation – Totalview
Welcome to the Totalview Documentation. Here, you will find everything you need to know about setting up, managing and using Totalview, including the Totalview Admin, Totalview PC Client, Totalview Time, Totalview Smartphone Clients and more.
Intelligent Workforce Management Solutions | NICE
The only workforce management solution on the market with embedded AI and ML, NICE WFM is the most advanced and most accurate workforce management tool to date. It uses intuitive decision-making to uncover hidden patterns, make accurate forecasts and identify the best forecasting model.
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