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INTERLIBRARY LOAN DOCUMENT DELIVERY AND CUSTOMER SATISFACTION STRATEGIES FOR REDESIGNING SERVICES WILBUR A STOLT

Adding Document Delivery Services to an Interlibrary Loan

Interlibrary Loan/Document Delivery and Customer
Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies.Author: Pat L Weaver-Meyers, Wilbur A Stolt, Yem S FongAuthor: Pat L Weaver-MeyersPublish Year: 1997Format: Paperback
Interlibrary Loan/Document Delivery and Customer Satisfaction
Nov 12, 2012Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies.Author: Pat L Weaver-Meyers, Wilbur A Stolt, Yem S FongPages: 280Publish Year: 1997Format: Ebook[PDF]
Customer Satisfaction with Interlibrary Loan Service
amine users’ satisfaction with Interlibrary Loan (ILL) and in-house doc-ument delivery services. In 1994, Martin and Kendrick presented a vision of how users may expect to conduct research and use document delivery and interlibrary loan in the not-too-distant future.1 In 1995, Perrault and Arseneau surveyed user satisfaction and expectation of
(PDF) Customer Satisfaction with Interlibrary Loan Service
A customer satisfaction survey was conducted at Texas A&M University Libraries to determine how we can continue to deliver the best document delivery/interlibrary loan service possible for our
Customer Satisfaction with Interlibrary Loan Service
Sep 10, 2012The survey was sent in February 2003 to 400 registered users, and had a response rate of 54%. Among the areas surveyed were factors of users' satisfaction, users' expectation of turnaround time, change in order activity since deliverEdocs, users' preferred means of communication with interlibrary loan staff, and areas for improvement.Cited by: 21Publish Year: 2004Author: Zheng Ye Lan Yang
Interlibrary Loan/Document Delivery and Customer Satisfaction
Entdecken Sie "Interlibrary Loan/Document Delivery and Customer Satisfaction" von Wilbur A Stolt und finden Sie Ihren Buchhändler. This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons.
Journal of Interlibrary Loan, Document Delivery
Dec 06, 2011A customer satisfaction survey was conducted at Texas A&M University Libraries to determine how we can continue to deliver the best document delivery/interlibrary loan service possible for our customers. The results confirm our excellence in delivering Cited by: 11Publish Year: 2012Author: Zheng Ye (Lan) Yang, Douglas Hahn, Elaine Thornton
Interlibrary Loan/Document Delivery and Customer
Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic librariesBrand: eManualOnlinePrice: $48
Interlibrary loan/document delivery and customer
Get this from a library! Interlibrary loan/document delivery and customer satisfaction : strategies for redesigning services. [Pat Weaver-Meyers; Wilbur A Stolt; Yem S Fong;]
5 INTERLIBRARY LOAN DOCUMENT DELIVERY AND
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